1) Introduction to this Privacy Policy
SKYHAHA Sdn Bhd. (hereinafter referred to as “SHH” or “we”, “us”, “our”) and its affiliates or related companies, we take your privacy seriously. This policy may change from time to time and all changes will be posted here on this website. When so posted, they shall become effective immediately. Your continued use of the Services, access to the website or use of the Services, including placing Orders (as defined in the Terms of Use) on the website, or express consent thereto, shall constitute your acknowledgment and acceptance of the changes we make to this Privacy Policy. You agree that it is your responsibility to check back frequently to see any updates or changes to this Privacy Policy.
This Privacy Policy applies in conjunction with other notices, contractual clauses and consent clauses that apply in relation to the collection, storage, use, disclosure and/or processing of your personal data by us and is not intended to override them unless we state expressly otherwise.
This Privacy Policy explains the types of personal data we collect and how we process and protect that data in connection with the services we offer. This includes information collected offline in our office through our customer services, and online through our websites, applications (including mobile site/apps) and third-party platforms (if any) (together referred to as “Sites”).
This Privacy Policy also applies to our targeted or personalised content, including online offers and advertisements for products and services, which you may see on third party websites, platforms and applications (“Third Party Sites”) based on your online activity. These Third-Party Sites may have their own privacy policies and terms and conditions. We encourage you to read them before using those Third-Party Sites.
Personal data means any information about an individual, whether recorded in a material form or not and whether true or not, who can be identified from that data (whether directly or indirectly), or from that data and other data to which we have or are likely to have access.
This typically includes information such as your name, address, email address, and telephone number, but can also include other information such as IP address, shopping habits, information about health and beauty, information about your lifestyle or preferences such as your hobbies and interests. Information about health is called “special categories of Personal Data” that require special protection because of their sensitivity.
We are responsible for processing your personal data on our Sites. If you have a question in relation to how we process your personal data you can contact us via email cs@skyhaha.com or via post at No BP-1-8, Block A, Jalan BPD 1, Business Park D’Alpinia, 47100 Puchong, Selangor, Malaysia.
2) The data we collected from you
We collect your Personal Data directly in many ways, for example when you provide us with your information to register as an eMember for our SHH Sites, receive information or mailings, use our applications, buy a product or service from us, complete a survey, make a comment or enquiry or contact our customer services. When you provide us with your Personal Data, we will process it in accordance with this Privacy Policy, if you do not wish us to process your Personal Data in this way, please do not provide us with your personal information.
We may also receive your Personal Data from other sources, including information from commercially available sources, such as public databases and data aggregators, and information from third parties. If you do not want us to receive your Personal Data from other sources, please communicate your preferences directly with the relevant sources.
We process your Personal Data to provide you with our services as further explained below. In certain instances, we only process your Personal Data if you have given us permission to do so, for example in most cases where we process your Personal Data for marketing purposes, use cookies or location data or where we process your sensitive personal information. In other instances, we may rely on other legal grounds for processing your personal data, such as performance of the contract with you or legitimate interests, like fraud prevention.
If you become an eMember of our eV Program, we may infer in a transparent manner - and only where is permitted by applicable law - that you would like us to process your Personal Data for marketing purposes. You can always opt out of marketing communications without detriment to your loyalty benefits.
Where we process your Personal Data on the basis of your consent, we will ask for your consent explicitly and only for a particular purpose. We will also ask you to provide additional consent if we need to use your Personal Data for purposes not covered by this Privacy Policy.
3) Minor
Our Sites are intended for adults, but there could be instances where some customers under the age of 18 view or purchase products on our Sites. If we know a customer is under the age of 18, we will not use such customer’s Personal Data for marketing purposes unless parental consent is provided to us.
To provide parental consent to marketing, please ask your parent or guardian to call or write to SHHs’ contact details.
4) How we collect and process your personal data
(i) Browsing on our website We collect Personal Data about the type of browser you use when visiting our Sites, your IP and device address, hyperlinks that you have clicked, websites you visited before arriving at our Sites and information collected by cookies or similar tracking devices. Your username, profile picture, gender, networks and any other information you choose to share when using Third Party Sites (such as when you use the "Like" functionality on Facebook). We (and third-party service providers acting on our behalf) use cookies and similar technologies to process data about you when you visit our Sites. We would like to know whether you have visited us before and your preferences to provide you with a tailored experience of our Sites.
(ii) Purchase/ Agreeing to a Service We collect Personal Data such as name, title, postal address, email address, home telephone, mobile number, loyalty card number, passwords, order history, payment history, payment information (i.e. bank or credit card details), order history/wish list, age/date of birth, gender, information on the handling of your request (including information relating to products that you order), and other Personal Data you voluntarily provide to us. We process Personal Data to provide you with our products or services that you request from us, including sending you products or samples. We keep your data so long as you keep shopping with us.
(iii) Customer Service We collect Personal Data such as name, title, postal address, email address, home telephone, mobile number, loyalty card number, passwords, order history, payment history, payment information (i.e. bank or credit card details), order history/wish list, age/date of birth, gender, information on the handling of your query, posts and other content you submit to our Sites, and further information submitted by you in relation to a purchase or service request or other query (including sensitive personal information). We process your Personal Data whenever you contact us and when we respond to your enquiries, comments and complaints. General enquiries and comments relating to service issues, stock availability etc.
(iv) Suggesting products & services which may interest you We collect Personal Data such as name, title, postal address, email address, mobile number, order history/wish list (including purchases you make on our Site, mobile app), payment history, age, date of birth, gender, products you view on our Site, actions you take on our website (including comments made by you in using our Sites) or when viewing our emails, answers you provide in surveys or competitions, your shopping habits and preferences and information about your lifestyle, such as your hobbies and interests.
We may suggest tailored products or services (including those of relevant third parties) that we think may be of interest to you based on your shopping history and behaviour, your preferences, and our market segmentation strategies. We may do this by sending you - via post, email, newsletter, SMS, push notifications or phone - details of products, services, special offers, promotions and other information. We may also contact you to offer the opportunity to take part in customer research surveys, promotions, prize draws or competitions. You may also receive promotions information (such as special coupons) from us when you have an account with us.
(v) Competitions and games We collect Personal Data of name, title, postal address, email address, home telephone or mobile number, age, date of birth, gender, user generated content or any other Personal Data that you submit – as required for the competition or game, to carry out prize draws, games or competitions which you chose to participate in and to determine the winner or to provide the prize if you win.
(vi) Online shopping We collect Personal Data such as name, title, postal address, email address, home telephone or mobile number, information about products you order, order history, details about your purchase, payment information, payment history, age to process your online order and deliver the product to you as ordered.
(vii) Fraud prevention and other administrative services, such as registration We collect Personal Data such as name title, postal address, email address, home telephone or mobile number, information about health, lifestyle, payment information (i.e. bank details), payment history, age. to carry out administrative services, including processing any application you submit to us for providing the services, preventing or detecting fraud or other crimes, verifying your identity and credit/payment status, or processing payment instructions. The payment related Personal Data may be transferred to payment providers to process your payments or the police for fraud prevention purposes.
(viii) eV Program The Personal Data such as name, title, postal address, email address, home telephone or mobile number, information about products you order, transactions related to the eV Program, account status and details regarding points collected and redeemed, payment information (ie. bank details), payment history, age will be collected to provide you with all services under the eV Program.
5) Cookies and Similar Technologies
(i) We use cookies, pixel tags, web beacons and similar technologies (together referred to as “Cookies”) to improve our products and your experience on our Sites by collecting information on how you use our Sites. Some of the Cookies we use are required to enable core site functionality, for example to provide secure log-in or to eMember how far you are through an order, but we also use Cookies that allow us to analyze site usage (so we can measure the performance), and advertisement Cookies which are used by advertising companies to serve ads that are relevant to your interests. We may also tailor our Sites and our products to your interests and needs, by collecting information about your device and linking this to your Personal Data so as to ensure that our Sites present the best experience for you. The types of data we may collect from you when you visit the Sites include::
a) information about the mobile device used and the characteristics of such mobile device;
b) information about the type of browser you use;
c) details of the web pages you have viewed;
d) your IP address;
e) the hyperlinks you have clicked; and
f) the websites you visited before arriving at our Site.
(ii) Our websites are initially set up to accept cookies. You can opt-out of or delete historical cookies by changing the settings on your web browsers; however, if you do so, you may find that certain features on our website and/or our app do not work properly.
6) Who do we share your personal data with
(i) Your Personal Data may be shared with our service providers (including agents and contractors) which process Personal Data on our behalf to help us administer and operate our business and our Sites to conduct data analytics, to help aggregate and anonymise the Personal Data, or to carry out any of the purposes set out in Section 4 above. These may include IT vendors, back-office and front-end or ancillary service providers, logistic and delivery service providers, call centre operators, marketing agencies, data management and analytics service providers, and customer contact services. Our service providers may contact you on our behalf for any of the purposes set out in Section 4 above.
(ii) We may transfer your data-to-data analytical firms such as Google Analytics Inc (to the extent that such personal data is not aggregated or anonymised)
(iii) With your consent to proceed to share your Personal Data with third parties where required by law.
7) Government and regulatory authorities
We will disclose your Personal Data to courts, law enforcement, regulatory or other governmental agencies if we are required to do so by law, or by a warrant, subpoena or court order.
8) Withdrawal of Consent to the Continued Use, Disclosure, Storing and/or Processing of Personal Data
(i) If certain requirements are fulfilled, you have the right to:
(ii) obtain from us confirmation as to whether or not we process Personal Data from you and, where that is the case, access to your Personal Data;
(iii) rectification of inaccurate Personal Data;
(iv) withdraw you consent for marketing communications (by logging into your account under “Marketing Preferences” or using the unsubscribe link in any of our marketing communications); and withdraw you consent for use of Cookies (via adjusting the setting under your web browser).
(v) You may communicate the withdrawal of your consent to the continued use, disclosure, storing and/or processing of your Personal Data by contacting us using the contact details below, subject to the conditions and/or limitations imposed by applicable laws or regulations.
(vi) Please note that if you communicate your withdrawal of your consent to our use, disclosure, storing or processing of your Personal Data for the purposes and in the manner as stated above or exercise your other rights as available under applicable local laws, we may not be in a position to continue to provide the Services to you or perform any contract we have with you, and we will not be liable in the event that we do not continue to provide the Services to, or perform our contract with you. Our legal rights and remedies are expressly reserved in such an event.
9) Protection of your Personal Data
We maintain appropriate technical and organizational measures to protect the Personal Data you provide to us against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to your Personal Data.
10) Update of Personal Data Information
(i) You must only submit Personal Data which is accurate and not misleading and you must keep it up to date and inform us of any changes to the Personal Data you have provided to us. We shall have the right to request for documentation and carry out the necessary checks to verify the Personal Data provided by you as part of our user verification processes or as required under the law.
(ii) If you provide Personal Data of any third party to us, you represent and warrant that you have obtained the necessary consent, license and permissions from that third party to share and transfer his/her personal data to us, and for us to collect, store, use and disclose that data in accordance with this Privacy Policy.to us, and for us to collect, store, use and disclose that data in accordance with this Privacy Policy.
11) Retention of Personal Data
Without prejudice to the other terms and conditions provided hereunder, your Personal Data shall be stored until your request to delete your personal data and/or deactivate your SHH user account with us, unless it’s required by law to store it for a longer period. Once the personal data is deleted, all the benefits/rewards enjoyed by the SHH account user will be terminated, this includes but not limited to the eV Program and E-Wallet.
Version date: 20th December 2021
ALL RIGHT RESERVED @ 2021 SKYHAHA